Employment

We are activley seeking an employee during the summer who can continue on in the fall at WOW! start date in May of 2011.

Thank you for considering employment with WOW! Children’s Museum, the Museum is an equal-opportunity, non-profit 501C-3 organization that offers all employees a fun and friendly working environment.  We are looking for professional, positive and team-oriented individuals from all backgrounds to join the Museum team.  Help enrich the lives of children and families in the Metro Denver communities by joining our staff.  Students and retirees are welcome.  Training will be provided.

Send your resume, cover letter indicating the position(s) of interest to susan@wowmuseum.com.  We will contact you for a follow-up.

JOB DESCRIPTION

Title:                                        Floor Staff Associate

Employee Classification:        Non-exempt, part-time, hourly

Work Schedule:                      Varies Tuesday – Sunday 9am – 6pm

Reports To:                             Operations Director

Job Purpose:                            Promote WOW! Children’s Museum’s mission by providing quality visitor experiences to children and their caregivers through exhibits, hospitality, Museum cleanliness, implementation of Museum safety procedures, and enhancing the visitor’s overall learning experience through customer service.
Based on qualifications, performance and availability, Floor Staff Associate may advance to Special Events Coordinator, Member Services Assistant, or available Exhibit/Programs staff personnel positions (see descriptions below).

ESSENTIAL DUTIES AND RESPONSIBILITIES (In order of priority)

• Maintains Quality Customer Service by:
• Providing hospitality to children and their caregivers by greeting each visitor,
• offering information, answering questions, and providing general assistance
• Check-in customers, sell memberships, gift certificates, punch cards, or other Museum services
• Communicating Museum policies to visitors
• Providing Assistance with exhibits as needed
• Maintains Overall Clean Museum Environment by:
• Walking through Museum making sure all thru ways are clear of debris or obstacles; standard being every 30 minutes.
• Upkeep of bathrooms, snack area, reusable exhibit products, spills, and general neatness
• Cleaning props and exhibits throughout the day
• Participating in prep and cleaning for field trips, parties, and classes
• Providing assistance to Exhibits and Programming staff

• Maintains a Safe Museum Environment by:
• Following and enforcing Museum standards and policies
• Communicating any potential or active problems to the appropriate Museum staff
• Assisting in lost child/caregiver response
• Provide basic first aid as needed (i.e. band aids, ice packs)
  
  
• Participates in Interdepartmental Collaboration and Training:
• Attending all staff meetings as required
• Keeping up to date on Museum policies, standards, and specific language
• Participating in training sessions to review known material and learn new material
• Assisting in additional tasks as assigned by supervisor or other Museum Directors.

JOB QUALIFICATIONS

Education:                   High school diploma or GED required. B.A. or Grad Student preferred, particularly in the fields of museum studies, early childhood education, or marketing

Experience:                 Customer Service experience, as well as, experience working with children and families a plus; familiarity with a fast-paced work environment preferred.

Skills & Abilities:        Basic computer skills, ability to operate cash register or point of sales system; good communication necessary; flexible and responsible; able to prioritize; self-motivated friendly people person.  Familiarity with databases, marketing materials, websites is a plus. Two positions are available with the potential to also fill two of the following museum functions: Special Events Coordinator will: identify, schedule, and oversee 10 cultural, artistic, music and/or dance performances each year; assist with promotion of events. Member Services Assistant will: assist with production of museum marketing materials and brochures; assist with updating website; assist with maintaining email database of visitors; Exhibits Assistant will: identify and resolve day to day exhibit maintenance issues, refer significant issues to senior staff, assist with exhibit build and installation; Program Assistant will: facilitate educational programming for young families, assist with inventory and program preparation, assist with program evaluations.

Employment Applications available at WOW's front desk or online. Complete this form and bring it to WOW! with your resumé.